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TERMS & CONDITIONS
Course Reservations:
All bookings should be made by email, post or fax, and include a numbered Purchase Order made out to Fraser & Associates, 25 Middlegate, Morpeth, Northumberland, NE61 2DD; Tel/Fax No. 01670 505127. Provisional bookings must be confirmed in writing within 7 working days.
Cancellations:
Where it is necessary for a client to cancel a course, telephone cancellations can be accepted but must be confirmed immediately in writing (by e-mail, post or fax).
Fraser & Associates reserve the right to charge cancellation fees as follows;
- Where 8 - 12 calendar days notice is given, 50% of the course fee;
- Where 3 - 7 calendar days notice is given, 75% of the course fee;
- Where 2 or less calendar days notice is given, 100% of the course fee;
- Failure to attend without notice will result in the full course fees being charged;
A place reserved on a course may be transferred to another named individual at no additional cost provided this change is notified in writing by the last working day before the scheduled course commencement date.
Occasionally due to unforeseen circumstances, Fraser & Associates may find it necessary to cancel a course. In such circumstances you will be given as much notice as possible and the offer of a free transfer to another course date will be made.
Payment:
Unless by prior agreement, all invoices are payable strictly within 30 days of the date of issue.
Outstanding Invoices:
Fraser & Associates reserve the right to charge interest on clients' overdue accounts at the rate of 2% per month or part thereof from the date of issue on all invoices not paid within 30 days.
If an invoice remains unpaid after 90 days, Fraser & Associates reserve the right to take action to pursue payment of the outstanding amount by whichever means is deemed to be most appropriate.
Course Literature:
Any course literature is included in the course fees. Course literature is copyright and may not be reproduced without permission.
Examinations:
Where examinations (whether by an internal or external examining authority) form part of, or are taken following a course, no refund of fees can be given in the event of a candidate failing to reach the standard required or failing to attend the examination. Examiner/Assessors' decisions are final.
Guidelines to Delegates/Employers
Some of the training offered can be physically demanding. It is the employer's responsibility to ensure that delegates are free from any condition that would affect their capability and that they have the aptitude to cope with an intensive course of study. Fraser & Associates welcome delegates with disabilities for training, but it remains their employer's responsibility to ensure that they are appropriately supported in their workplace.
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