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PRIVACY POLICY
INTRODUCTION
We take the security and privacy of customer information seriously and are committed to safeguarding your privacy online. As a businesses, we are built on the bedrock of building long term relationships with customers and site visitors.
If you leave, we have failed. So we make every effort not to breech privacy and risk customer offence for short-term financial gain. Your data is about you, fraser-associates.co.uk and how we work together. This brief guide describes how we collect, use and safeguard the information you provide us with when you use our online services.
Personal data is the information you supply that identifies you, for example, your name and address. Anonymous data is information that does not identify you personally, for example, the average length of visit to our site is 12 minutes.
Our primary reason for collecting personal data is to provide you with a more personalised service. We also collect data so that we can understand and identify our customers/visitors needs. The aim is to make each online experience a better one. Understanding your needs means we are in a better position to meet them, and we can do this by looking at how you use our services/information and products.
Please take a moment to read this privacy Policy, so you know what choices you have about the information we may ask you for. This policy is updated from time to time, please check back periodically.
INFO WE HOLD
Information about your visits to our services:
We may gather data about what pages you visit within the site, how long you stayed on a page, and the route you took to navigate through the pages. This information helps us monitor the user friendliness of our service and what your needs might be. It also helps us to develop and improve our service generally [in direct response to customer requirements.]
PERSONAL DETAILS:
When you register with our newsletter or add your details to our database or contact us in any way, we collect personal details from you [name, address, email, telephone numbers etc]. This helps us to provide a personalised service, unique to you and ensures that your product is unique and contains accurate information. We may also ask you for personal details at other times, for example if we run a market research questionnaire, competition, sweepstake or promotion. The majority of this data collection is not compulsory, however.
Your personal information may be obtained in any of the following ways:
- Online registration forms;
- Online forms from time to time;
- By email;
- Automatically by your internet browser;
- On Customer agreements;
- By post [via interactive CD-ROM];
At no time are your details rented out, sold, or given to any third party.
WHAT WE DO WITH YOUR INFO
We formulate statistical reports - these are anonymous summaries used to monitor the success of our content and advertising, and to help us develop a service in line with customer need. From our statistical reports we can provide general information about our service, for example, '4,000 people clicked on an advertisement yesterday', or '26% of our customers are over 34 years old'.
YOUR PERSONAL INFORMATION:
We will NEVER provide reports to third parties, for example, to content partners and advertisers.
WHO ELSE SEES THE INFO?
We won't pass on personal information to third parties unless we are required by law to disclose that information.
WHAT CHOICES DO I HAVE?
Don't add your details to our database or to our newsletter!. Although, we would recommend that you did! Please contact us if you are in any doubt at all about how serious we are about ensuring your privacy is maintained.
LOOKING AFTER YOUR DATA
We are committed to data security. We have implemented technical, managerial, and operational security, rules, procedures and measures, to ensure that your personal information is held within operating environments that are not available to the public. We take steps to guard against unauthorised access, improper use, alteration, destruction, and accidental loss of personal data. This includes rules for all staff with access to the server, network or databases that hold your personal information.
WHEN DOES THIS POLICY NOT APPLY?
Please note that this policy only applies to the collection and use of data by Fraser and Associates and not to other companies, individuals, and organisations to which we provide links through our online services. This privacy policy does not cover advertisers and content partners within our service who may also collect your personal details. These companies should also have their own privacy policies. If you place any of your personal details on any services we might develop for chat, bulletin boards, emails, your personal home page or any other publicly accessible page, then under these circumstances data will not [and can not] be covered by this privacy policy. we advise our customers to be cautious of providing their personal information, such as contact information - email address, postal address, telephone or name - to organisations on the open internet. Customers are advised always to read a web site's privacy policy before submitting personal information.
CONTACTING US
If you have any questions or concerns about our use of your personal information you should write in the first instance to our privacy Compliance Team at our registered office [address below] or email us at: privacy@fraser-associates.co.uk.
Please also use this address to let us know of any experience with privacy problems you may have with any of the sites to which our services link to.
Privacy Compliance Team
Fraser and Associates
25 Middlegate
Morpeth
Northumberland
UNITED KINGDOM
NE61 2DD
Tel: 01670 505 127
Fax: 01670 505 127
Data Protection Commissioner
If you want to learn more about the rights regarding your personal data you should contact the Data Protection Commissioner's office information line on 01625 545 745 or visit their web site at http://www.dataprotection.gov.uk.
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